Job description:

  • Define overall outsourcing strategy for Customer Service Team
  • Lead vendor selection process from RFI/RFQ preparation until new vendor onboarding
  • Analyze, compare, and recommend vendors based on contract terms and rate cards
  • Develop and maintain the business relationships with existing vendors as a primary point of contact
  • Monitor and analyze vendor performance to identify irregularities and take proactive actions
  • Ensure vendor service levels meet contractual targets and develop necessary countermeasures including defining penalties or developing action plans
  • Support periodic negotiation of rates and contracts


Requirements:

  • Minimum Bachelor’s degree in any related field
  • Minimum 8 years of working experience in customer service field, managing both in-house and outsourced customer service agents
  • Prior experience in vendor management is a must
  • High energy, self-motivation and ability to thrive in a fast-paced start-up environment
  • Strong analytical and negotiation skills
  • Excellent problem solving skills
  • Proficiency in both English and Thai

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