Responsibility

  • Lead and manage project assigned to improve customer operations
  • Analyze and interpret data to support decision making and generate meaningful insights for Customer Service Team
  • Communicate ideas and findings in a logical and structured manner to management 
  • Manage ad-hoc tasks and collaborate with other teams to resolve issues at hand
  • Create, maintain and optimise report to help answer key business questions 
  • Conduct deep dive analysis on symptomical issues to understand root causes
  • Support as data liaison between Customer Service Team and Business Intelligence Team

Qualification:

  • Minimum  1 years of work experiences (experience as a Business Analyst or Project Management is a plus)   
  • Bachelor Degree in Accounting Business, Administration, Economics, Mathematics or any related fields  
  • Excellent communication both verbal and written in Thai and English 
  • High proficiency in Microsoft Excel and Powerpoint
  • Knowledge of SQL and Python is a plus
  • Possess analytical mindset with desire to work with data
  • Display logical problem solving skills with good structured thinking
  • Good workload prioritisation and high attention to detail
  • Comfortable to work independently as well as in a team

 

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