Job Description

  • Handle escalation between chat agents to sellers
  • Liaise and coordinate with key account manager, in order to improve seller's service performance
  • Submit report to respective manager, provide accurate information based on needs and further use
  • Alignment with regional team for any new initiative/improvement project and process to be implemented in local operation
  • Translating information from buyer/seller response received in KR to ID and vice versa, and follow up cases in order to ensure customer satisfaction
  • Ad Hoc translation projects: product title/description, seller newsletter, campaign promotional message, etc

 

Requirements

  • Bachelor's degree from any background
  • Converse in Korean & English with cross-region stakeholders
  • Possess TOPIK certification
  • Able to operate Ms. Office
  • Possess strong skills in: communication, analyzing information, adapting, customer servicing, and translating
  • Open for weekend schedule assignment

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