• Job description:
    • Develop and maintain the business relationship with portfolio of 3PLs while acting as primary internal contact to those vendors
    • Work with 3PL vendors to track agreed improvement action plans and initiatives in order to meet performance targets and overall strategic goals
    • Identify delivery irregularities and follow-up on all outstanding correspondence with vendor
    • Ensure vendor service levels meet contractual targets and develop necessary countermeasures including defining penalties or developing action plans
    • Engage 3PL and internal teams in delivery volume forecasting in order to match to 3PL capacity 
    • Develop metrics, analyze and track vendor operations data to benchmark service performance, trends, strengths and weaknesses
    • Identify 3PL opportunities and risks and develop appropriate solutions; resolve problems that could impact timely delivery of shipments
    • Proactively develop contingency plans and manage crisis situations or campaigns
    • Troubleshoot 3PL logistics related issues and liaise with the technical team in resolving them.
    • Working closely with all sub-divisions of Shopee Express operations team for all operations related to 4PLs
  • Qualifications:
    • Experience in logistics/distribution as 3PL management is a plus
    • High energy, self-motivation and ability to thrive in a fast-paced start-up environment
    • Strong analytical, critical thinking and excellent problem solving skills
    • Good knowledge in Microsoft Excel and PowerPoint (SQL is a plus)
    • Results driven & customer focused attitude
    • Excellent communication skills in Thai and English 
    • Good command of written and spoken English is a plus

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