Job Description:

  • Demonstrates end to end ownership of every interaction coupled with proactive problem solving and provides exceptional support to sellers by communicating with their Account Managers.
  • Demonstrates effective, clear and professional written and oral communication and effectively managing high profile sensitive issues.
  • Provides prompt and efficient service to sellers including the appropriate escalation of sellers' issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using other function’s resources and policies. Contributes to a positive team environment and proactively aids team members with difficult concerns as needed.
  • Maintains acceptable performance metrics such as quality, productivity, and timeliness resolution
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvements / suggestions
  • Liaise with other other functions within Operations such as Logistics, Customer Service, Product, Payments teams as required to resolve Seller's operational issues

Requirements:

  • Bachelor’s Degree in Engineering, Supply Chain, Operations or in a related field
  • At least 1-2 years industry experience in operations
  • Self-starter, highly resourceful, “hands-on” background; Strong problem solving skills with the ability to quickly develop work-arounds and fixes while also maintaining a certain level of standards
  • Ability to conduct quick analysis to troubleshoot what is needed
  • Strong people and interpersonal skills across multiple stakeholders
  • Self-motivated, proactive in learning and able to work under pressure 

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