Job Description:

  • Responsible for day-to-day ShopeePay wallet transactions with third parties (includes timeliness and accuracy)
  • Leads cross-functional checking for new partnerships that might affect settlements/ billings, and document processes
  • Investigate and clear queries in a timely manner, provide update and escalations of queries internally and externally, keeping stakeholders informed of any issues or difficulties
  • Proactively finds new ways to ensure onboarding of new partners are done seamlessly on financial reporting and fund settlement requirements
  • Identify exceptions to processes, and recommend improvements
  • Report periodically to management in a clear and concise manner


  • Bachelor's degree or higher in related field
  • At least 5 years work experience focused on Financial Operations preferably in ecommerce, telecommunication, digital financial service or retail business
  • Excellent leadership and people management skills
  • Problem-solving oriented, positive and constructive attitude
  • Strong analytical acumen, comfortable gathering data from various sources, generating and evaluating insights
  • Excellent English communication skill
  • Experience in ecommerce payments systems is an advantage

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