Job Description:

  • Manage operation concerns of marketplace sellers and mall brands
  • Validate operations (product, payment, logistics, fraud, and listings) concerns
  • Manage returns and refunds
  • Manage incoming and outgoing calls, chats and emails
  • Handle seller complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
  • Handle ad-hoc requests and admin related tasks


  • Ability to communicate fluently in Mandarin Chinese (spoken and written)
  • At least 2 years in college with or without experience or high school graduate with at least 5 months of Customer Service experience
  • Ability to multi-task, prioritize and manage time effectively
  • Strong written and verbal communication skills
  • Proficient in Microsoft Excel
  • Willing to accommodate shifting schedule

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