Job Description:

  • Running the CS improvement projects to bring great services to customers in complex environments
  • Monitor channel performance, deep dive & propose improvements
  • Develop comprehensive project plans included analyses of data to find the root cause & propose improvements & follow up through the completion of the project status, 
  • Control the assigned resources and manage the unique project constraints to achieve project objectives
  • Provide the function for managing documentation, project history and organizational knowledge
  • Assisting CS Manager in other tasks assigned

Requirements:

  • At least 4+ years experience in managing omni channels in a large customer service team, preferred in the e-commerce/food/ride-hailing/wallet industry. 
  • Excellent in communications  (written and verbal communication skills), positive attitude, and eagerness to learn
  • Experienced in project coordinator or process optimization, negotiation 
  • Very strong problem solving skills
  • Strong logical thinking & Analytical skills
  • Ability to work independently and proactively
  • Have certified Yellow belt, Greenbelt is a plus
  • Candidate may be required to lead a team post completion of improvement projects

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