Job Description:

  • Manages day to day operations ensure audit delivery business operations are done per client requirement
  • Ensure Training and Quality framework is in place and coordinated across stakeholders
  • Implement clear overall Training and Quality strategy with scalable process / tools/ systems that allow resource efficient monitoring of decision accuracy
  • Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
  • Establish quality governance process with clients and operations to ensure effective communication and organization
  • Proactively identifies opportunities and coordinates with different functions – operations, training, workforce, and reporting towards quality improvement
  • Drive investigation of highly sensitive issues affecting client, working with different teams to understand why and what happened
  • Develop and mentor people, act as a career counselor and create a high performing team (foster relationships, resolve conflicts, etc.)
  • Bring innovation ideas and help client create work process standardization



  • Must have at least 3 years overall experience in Training and Quality Assurance
  • Must have at least 3 of experience in Quality Management
  • Six Sigma certification is an advantage
  • Requires analysis and solving of moderately complex problems

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