Job Description:

  • Provide stakeholders essential reports on a daily, weekly and monthly basis
  • Gather data from primary or secondary data sources and maintain databases/data systems
  • Interpret data and analyze results such as frequency of error, trends, and patterns using statistical techniques and provide ongoing reports
  • In-charge of creating, introducing and maintaining high-level, team-level, and entry-level performance reports/dashboards
  • Develop and implement strategies that optimize statistical efficiency and quality
  • Closely work with Customer Service Operations to prioritize business and information needs
  • Locate and define new process improvement opportunities
  • Restructure reports by applying possible automations
  • Conduct coaching and performance feedback to their direct reports


  • Candidate must possess at least a Bachelor’s/College Degree in any field
  • At least 5 years of experience in Business Analytics or any related field
  • Highly logical and has strong mathematical reasoning
  • Ability to create and manipulate spreadsheets with advanced formula application and database software (Advanced Excel and Google Sheets) experience required
  • Excellent verbal communication and interpersonal skills. Good written communication skills
  • Team oriented and results driven
  • Ability to interface with all levels of management
  • Demonstrates complex problems solving skills
  • Strong organizational skills and attention to detail
  • MySQL database knowledge and VBA programming is a plus
  • Experience in the eCommerce industry is a plus


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