Job Description:
- Lead and manage Livestream Operations team in delivering high quality deliverables through effective management of day to day operations
- Analyse existing workflows for change management, optimisation and automation
- Utilise various data pools and metrics in daily operations and provide real-time insights, escalation with proposed solutions to key stakeholders
- Review function’s overall resources on a regular basis, workforce planning and ensure optimum manpower is available to support existing and ad-hoc business needs
- Responsible for team members’ developmental needs, including but not limited to coaching, direction setting and performance monitoring
Requirements:
- Bachelor’s degree with minimum 5 years of total work experience in e-commerce / technology-related field, 2 years in people management
- Possess a business owner mindset with meticulous attention to details
- Ability to coordinate, prioritize, organize change and communication effectively in tight deadlines
- Excellent communicators (written/verbal/presentation) with ability to build rapport, negotiate and coordinate independently with stakeholders
- Ability to translate complex ideas and information into simplified Standard Operating Procedures (SOPs) and self-service knowledge content
- Structured thought process with a great sense of urgency
- Experience in live streaming field is a plus
