- Ensure that absolute number of targeted DOP's and SDROP's are opened (go live) thus contributing to the optimization of operation cost and contributing to overall percentage of first mile volume.
- Oversees agency teams in backroom, as well as coordinates w/ rider support team and occasionally supervises drivers / riders
- Performs essential duties such as hiring and training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism.
- Creates, reviews and validates reports.
- Assists Customer Support team in call outs to solve Customer support escalations
- Ensure Service Points KPIs are effectively met
- Conducts process improvement initiatives & implements / spearhead projects geared towards increasing productivity.
- Has held a leadership role in a division or team, within a warehouse or similar environment
- Experienced in e-commerce fulfillment