Job Description

  • Ensure that absolute number of targeted DOP's and SDROP's are opened (go live) thus contributing to the optimization of operation cost and contributing to overall percentage of first mile volume.
  • Oversees agency teams in backroom, as well as coordinates w/ rider support team and occasionally supervises drivers / riders
  • Performs essential duties such as hiring and training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism.
  • Creates, reviews and validates reports.
  • Assists Customer Support team in call outs to solve Customer support escalations
  • Ensure Service Points KPIs are effectively met
  • Conducts process improvement initiatives & implements / spearhead projects geared towards increasing productivity.


  • Has held a leadership role in a division or team, within a warehouse or similar environment
  • Experienced in e-commerce fulfillment

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