Job Descriptions:

- Manage the customer service's team of agents

- Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures

Document call center processes and FAQs, and work on continuous improvement

- Analyze customer experience reports and insights and recommend improvement suggestions and initiatives.

- Evaluate employees' job performance and recommend action

 

Requirements:

Good diploma/degree from a recognized institution

- Experienced as Customer Service min. 3 years with experience as Supervisor min.1 year.

- Strong communication skills in email, face-to-face conversation and calls

- Strong logical thinking and problem-solving skills

- Good team player, positive attitude and eagerness to learn

- Driven and motivated

- Able to communicate in English would be preferable

- Previous relevant experience is a plus

 

 

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