Job Description:

  • Investigate and understand behaviors of fraudulent people and acts;
  • Detect unusual buying/selling pattern that deviate largely from normal buyers’ and sellers’ behavior;
  • Answer Sales Force tickets with proper knowledge;
  • Clear User Reported List – for report Scammers/ Directing outside Shopee;
  • Do offline checking either from regional and/or other source like social media
  • Aim to have good result of productivity;
  • Perform other similar and related duties as required or directed;

 

Requirements:

  • Bachelor's Degree Graduate of any course;
  • Excellent written and verbal communication skills - to help others understand why users engaged in fraudulent or unusual activities;
  • Can handle complex situations - basic problem solving skills;
  • Capable of handling sensitive personal information;
  • Good organizational skills needed to manage a high volume of assigned cases
  • Proficient with the insurance procedures, regulations and investigation methods
  • Amenable for shifting and flexible in working schedules.
  • Intermediate english is a plus.

 

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