- Investigate and understand behaviors of fraudulent people and acts;
- Detect unusual buying/selling pattern that deviate largely from normal buyers’ and sellers’ behavior;
- Answer Sales Force tickets with proper knowledge;
- Clear User Reported List – for report Scammers/ Directing outside Shopee;
- Do offline checking either from regional and/or other source like social media
- Aim to have good result of productivity;
- Perform other similar and related duties as required or directed;
- Bachelor's Degree Graduate of any course;
- Excellent written and verbal communication skills - to help others understand why users engaged in fraudulent or unusual activities;
- Can handle complex situations - basic problem solving skills;
- Capable of handling sensitive personal information;
- Good organizational skills needed to manage a high volume of assigned cases
- Proficient with the insurance procedures, regulations and investigation methods
- Amenable for shifting and flexible in working schedules.
- Intermediate english is a plus.