Job Requirements
- Create, integrate, design and translates various communications materials needed in cascading to different audiences and stakeholders of Shopee Philippines
- Work closely with Operation/BD/Marketing teams to prioritize and translate business information needs via WeChat
- Design collaborations for WeChat content which are related to knowledge management, enforce education strategy
- Partner with sellers to address operational issues and handle complaints, provide appropriate solutions and follow up to ensure resolution
- Identify Chinese seller needs to build up positive engagement via WeChat
- Manage incoming and outgoing message from WeChat
Requirements:
- At least 2 years of experience in eCommerce industry or customer support team
- Excellent verbal and written communication skills in English and Chinese (Mandarin)
- Highly organized and has strong attention to detail and eagerness to learn
- Good team player with positive attitude and eagerness to learn
- Excellent knowledge in WeChat and Microsoft Office tools
