Define and analyse overall collection team needs based on competency and skill-gap required.
Provides vary types of training sessions for new-hire and existing operation members based on needs which includes on-boarding, good case practice sharing, and refresher.
Define and maintain documentation of the most current operational process to be used for training material.
Provides training practice to overall level performers with emphasis on low-performer members with measuring standards to ensure quality output.
Coordinate with HR on-boarding team regarding the placement of newly-hired team members.
Coordinate with respective support lead to ensure the accordance of all concern/agenda in every aspect which includes QA, Skip Tracer, RTFM, etc.
Ensure smooth process of new Team Member to understand and demonstrate the correct usage of work tools, best practices, and do & don'ts.
Requirements
Candidate must possess Bachelor's Degree.
A minimum of 3-years experience with implementation of Quality Assurance, Knowledge Management, Manpower Management, or similar position.
Strong compliance in working knowledge of policies, procedures, and rules of operational process.
Strong computer skills including Microsoft Office.
Outstanding communication skills and interpersonal abilities.
Analytical mindset with excellent organizational skills.
