Job Description:
- Manage and handle a team of junior to senior members.
- Support and motivate the team in terms of achieving the ticketing Service Level Agreement (SLA)
- Provide level 2 support to end-users to ensure the smooth running of the computers, and network devices.
- Assist in troubleshooting and resolving application issues, maintaining, and updating technical support documentation.
- Manage Information Technology infrastructure, system monitoring and reports.
- Implement and monitor office Information Technology security and antivirus.
Requirements:
- Bachelor's degree or higher in Computer Science/Information Technology or relevant field
- Minimum 5 years of total work experience with 2-3 years of experience in people management, handling similar functions.
- Has worked with multi-national companies with a minimum 1000 end-users.
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Comprehensive experience in Windows server administration and basic knowledge in Linux server administration
- Good understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals.
- Microsoft Certified or Cisco Certified Network Associate (CCNA) is a plus
- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points are a plus.
- Competent at documenting standard/applications operating procedures
- Ability to cover after-office hours and weekend support if there are any infrastructure issues.
- Good interpersonal and communication skills to interact effectively at all levels.
- Strong analytical and troubleshooting skills.
- Amenable to work onsite and in shifting schedules.
- Amenable to work onsite in BGC, Taguig City
