- Operate as the lead point of contact for any matter related to Shopee Express’s key accounts.
- Coordinate with Operation teams to identify the issues & improve the processes to ensure the timely and successful delivery of Shopee Express solutions.
- Build and maintain strong, long-lasting customer relationships.
- Regularly forecast the volume from the key sellers.
- Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
- Assist with high severity requests or issue escalations as needed.
- Perform other duties as assigned by the line manager.
- Able to coordinate with cross-functional teams to identify issues and follow up on solutions
- In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
- Driven to achieve team goal and is transparent to share ideas to help the team improve performance
- Preferred background in business administration/ supply chains
- Good knowledge in delivery service
- Have a good sense of process understanding and workflow optimization
- Good at communication, negotiation and problem-solving
- Work independently and proactively take on new responsibilities where most needed
- Good at data analysis skills and Microsoft Excel is a big plus
- Desire to learn and desire to understand how the world works