Job Description:

 

  • Operate as the lead point of contact for any matter related to Shopee Express’s key accounts.
  • Coordinate with Operation teams to identify the issues & improve the processes to ensure the timely and successful delivery of Shopee Express solutions.
  • Build and maintain strong, long-lasting customer relationships.
  • Regularly forecast the volume from the key sellers.
  • Identify and grow opportunities to ensure growth volume/revenue of accounts & develop a trusted relationship with them.
  • Assist with high severity requests or issue escalations as needed.
  • Perform other duties as assigned by the line manager.
  • Able to coordinate with cross-functional teams to identify issues and follow up on solutions
  • In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers.
  • Driven to achieve team goal and is transparent to share ideas to help the team improve performance

Requirements: 

  • Preferred background in business administration/ supply chains
  • Good knowledge in delivery service
  • Have a good sense of process understanding and workflow optimization
  • Good at communication, negotiation and problem-solving
  • Work independently and proactively take on new responsibilities where most needed
  • Good at data analysis skills and Microsoft Excel is a big plus
  • Desire to learn and desire to understand how the world works

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