Job Description:
- Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
- Document call center processes and FAQs, and work on continuous improvement
- Achieve qualitative call monitoring and scoring goals as established
- Provide reports related to the quality score of all customer service agents on an ongoing basis (daily, weekly, monthly)
Requirements:
- Minimum Diploma degree from any major
- At least 1-year of experience as Quality Assurance within the Customer Service area is preferred
- Strong communication skills
- Strong analytical and problem-solving skills
- Has a positive attitude, eagerness to learn, and a good team player
