Job Description:

  • Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
  • Document call center processes and FAQs, and work on continuous improvement
  • Achieve qualitative call monitoring and scoring goals as established
  • Provide reports related to the quality score of all customer service agents on an ongoing basis (daily, weekly, monthly)

Requirements:

  • Minimum Diploma degree from any major
  • At least 1-year of experience as Quality Assurance within the Customer Service area is preferred
  • Strong communication skills
  • Strong analytical and problem-solving skills
  • Has a positive attitude, eagerness to learn, and a good team player

 

 

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