Job Description
- Manage incoming and outgoing calls, chats and emails
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information using the right methods/tools
- Meet personal/customer service team targets and KPIs
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take an extra mile to engage customers
- Performs other similar and related duties as required or directed
Requirements
- Ability to communicate fluently in Mandarin Chinese (spoken and written) with customers
- At least 2 years in college with or without experience or High School graduate with at least 5 months of Customer Service experience
- Ability to multi-task, prioritize and manage time effectively
