Job description:

  • Dealing with issues related to operating/ system errors that might affect customer experience.
  • Dealing with user complaints on social media that might affect Shopee’s branding.
  • Coordinate with stakeholders to evaluate and analyze problems; find out the root causes and propose solutions that effectively recover Customer Experience.
  • Communicate and collaborate closely with stakeholders to regularly update and understand the working process/ new program/ new information, and provide feedback that ensures a holistic approach on user experience, in order to prevent bad experience for customers.
  • Assist team lead in other tasks assigned.


  • Minimum 2 years of experience in Customer service, experience in E-commerce is an advantage.
  • Good communication skills in English and Vietnamese (verbal and written).
  • Ability to work under pressure, analyze problems and propose solutions.
  • Critical thinking and problem solving skills, flexibility in handling problems.
  • Self-starter with a strong sense of curiosity.
  • Good team player with positive attitude and strong sense of integrity and responsibility.
  • Proficient in Microsoft Office software (proficiency in Excel is preferred).
  • Having skills in analyzing and reading data is an advantage.

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