- Dealing with issues related to operating/ system errors that might affect customer experience.
- Dealing with user complaints on social media that might affect Shopee’s branding.
- Coordinate with stakeholders to evaluate and analyze problems; find out the root causes and propose solutions that effectively recover Customer Experience.
- Communicate and collaborate closely with stakeholders to regularly update and understand the working process/ new program/ new information, and provide feedback that ensures a holistic approach on user experience, in order to prevent bad experience for customers.
- Assist team lead in other tasks assigned.
- Minimum 2 years of experience in Customer service, experience in E-commerce is an advantage.
- Good communication skills in English and Vietnamese (verbal and written).
- Ability to work under pressure, analyze problems and propose solutions.
- Critical thinking and problem solving skills, flexibility in handling problems.
- Self-starter with a strong sense of curiosity.
- Good team player with positive attitude and strong sense of integrity and responsibility.
- Proficient in Microsoft Office software (proficiency in Excel is preferred).
- Having skills in analyzing and reading data is an advantage.