Job Responsibilities: 

  • Lead the design and development of key customer operational processes (e.g. onboarding, servicing) to deliver superior customer experience
  • Track and monitor customer experience and ops performance across key customer interactions
  • Conduct root cause analysis to identify quality and productivity improvement areas
  • Develop programs and policies to improve key customer & operational metrics
  • Drive and manage improvement projects to current customer-related systems and processes
  • Streamline and standardize operational SOP

Job Requirements:

  • Bachelor’s Degree or higher from a globally recognised University with good academic credentials
  • Experience in project management and bank operations
  • Experience working with cross-functional, multi-country teams
  • Excellent communication, planning and organizational skills
  • Strong analytical and quantitative skills
  • Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
  • High energy, self-motivated, thrives in a fast-paced start-up environment
  • Proficiency in Python/SQL is a plus, but not a must

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