Job Description:
- Conduct daily check in and check out with team members to ensure high quality work and target achievement (KPIs)
- Constantly be proactive through designing and optimizing processes to internal operations for team to work more efficiently
- Conduct and design training for team members to develop both e-commerce knowledge along with soft skills
- Assist Program Manager in conducting analysis, reports, and case studies to gain insights, and identify new strategic initiatives
- Report team performance along with insights to Program Manager on a weekly basis
- Qualifications:
- Bachelor’s or Master’s Degree in Business Administration, Communications or related fields, with at least 2 years’ experience in Customer Service, Sales or Telesales is preferable
- Excellent team player and lead with strong business acumen to achieve KPIs
- Strong knowledge in using Excel and/or Google Sheets, being able to pivot and generate performance reports
- Strong leadership skills with experience in managing a team or project
- Logical thinking and strong problem solving skills, along with being a fast learner
- Proven track record of success in sales environment, strong planning, and organizational skills
- Result oriented, self-driven, and able to work in fast-pace environment
