Job Description:
- Ownership of Seller Operations & Customer Experience Initiatives
- Conduct industry analysis into policies, tools and initiatives to identify learnings that can be adapted for our sellers
- Work with large data sets to distill insights into sellers’ behaviour using data analytics tools (e.g. SQL, Python etc)
- Develop a deep understanding of our sellers’ operations and needs, and to translate these insights into actionable requirements and recommendations
- Project manage the roll-out and adoption of initiatives and features, including project initiation, launch & execution, and impact analysis
- Conduct primary/secondary research and competitor analyses to understand and monitor evolving user needs and business opportunities
Requirements:
- A Bachelor’s Degree in STEM (Science, Technology, Engineering & Mathematics) or other applied quantitative fields with a strong analytical component
- Strong data analytical skills sets; SQL and/or Python
- Interest to build broad capabilities in strategy, operations and data analytics in the e-commerce industry
- Strong problem-solving skills, able to break down problems, draw insights from complex data and design practical and scalable solutions
- Familiarity with various in-depth research and statistical analysis methods is highly preferred
- Ability to perform in a high-pressure, fast-paced and growth-charged environment