Job Description:


  • Respond to user queries, provide clear and sufficient guidance to users
  • Perform first-layer troubleshooting, and conduct research to identify possible root causes to the reported issues
  • Ensure timely resolution or escalation, and communicate with stakeholders promptly on progress
  • Collaborate closely with the Product Management and Engineering teams
  • Identify issue trends for reporting to all stakeholders to improve the product stability and quality



  • Bachelor's degree in Engineering related majors, Computer Science or related disciplines will be an advantage
  • Proficiency in English (spoken and written) to facilitate cross border collaborations and communications 
  • Relevant work experience in a similar role
  • Effective troubleshooting skills, a great problem solver with the ability to structure an action plan
  • Ability to work independently or with minimal assistance
  • Good logical and structural thinking
  • Strong sense of responsibility
  • Collaborative and a team player

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