Job Responsibilities: 

  • Develop, implement and drive the fraud management framework for the Digital Bank
  • Define and implement fraud risk policies, standards and processes to ensure threats of unlawful manoeuvring are prevented and/or detected early for both external and internal threats
  • Perform fraud risk assessments for new products, processes and initiatives to ensure the Digital Bank is not susceptible to fraud. 
  • Own and design tools, products and data for the domain. Work closely with business, product and technology teams to continually improve tech capabilities
  • Act as fraud subject matter expert towards the rest of the Digital Bank. Conduct training or awareness sessions
  • Work closely with the risk analyst and/or external regulatory parties to perform investigation, conduct monitoring, as well as reporting on the domain
  • Ensure operational compliance with the Digital Bank’s credit/ fraud policy standards and regulatory requirements
  • Work closely with the Digital Bank’s Communications team, plan and lead external advocacy efforts and outreach programmes to promote user trust and security on the Digital Bank platform
  • Develop data analytics to help prevent and solve fraud incidents
  • Lead liaison and coordination with the police/CAD on fraud investigations
  • Support Legal in the event of court cases for fraud and disputes on supporting material

Job Requirements:

  • Bachelor’s degree or higher from a worldly recognised university with good academic credentials
  • 6-12 years of relevant hands-on banking or fintech experience, or other heavily regulated environments subject to financial crime
  • Knowledge and experience in fraud mitigation, fraud detection rule writing and developing rules management best practiceExperience in anti-fraud divisions in banks, payment systems (cards, i-banks, e-wallet)
  • Understanding of fraud schemes at a good technical level (trojans, injections, social engineering, etc.)
  • Familiar with MAS regulations such as MAS Notice 641
  • Problem-solving, positive and constructive attitude is a must
  • Structured, factual and data-driven. Ability to deep dive into data and elaborate clear and synthetic insights
  • High level of discretion and capable of confidently using experience and data to assess and recommend a best course of action even in an ambiguous situation
  • Flexible to work on incident triaging and escalations which may be non standard work timings during incident periods
  • Tech savvy, prior experience in data query and mining tools (Excel, SQL, Python / R) are good to have
  • Strong interpersonal and communication skills in English. Proficiency in another ASEAN language is a plus

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