Job Description:
- Manage a portfolio of sellers with the goal of improving the seller operational experience
- Ensure seller operational metrics are consistently met and partner with sellers to address gaps
- Serve as an escalation point for all operations-related seller concerns and ensure they are addressed
- Identify the drivers of key operational issues across sellers and develop improvement plans
- Visit seller sites (e.g., warehouses) to assess seller’s operations and tailor recommendations
- Educate sellers on operations best practices, Shopee policies, guidelines and processes
Requirements:
- Bachelor’s degree in any course with excellent academic background
- Experience in operations, key account management, or customer-facing roles
- Demonstrated ability to mobilize stakeholders
- Self-starter, highly resourceful, “hands-on” background; strong problem solving skills
- Excellent verbal and written communication skills
