Job Description:

  • Manage a portfolio of sellers with the goal of improving the seller operational experience
  • Ensure seller operational metrics are consistently met and partner with sellers to address gaps
  • Serve as an escalation point for all operations-related seller concerns and ensure they are addressed
  • Identify the drivers of key operational issues across sellers and develop improvement plans
  • Visit seller sites (e.g., warehouses) to assess seller’s operations and tailor recommendations
  • Educate sellers on operations best practices, Shopee policies, guidelines and processes

 

Requirements:

  • Bachelor’s degree in any course with excellent academic background
  • Experience in operations, key account management, or customer-facing roles
  • Demonstrated ability to mobilize stakeholders
  • Self-starter, highly resourceful, “hands-on” background; strong problem solving skills
  • Excellent verbal and written communication skills

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