Job Descriptions:
- Conduct regular monitoring and analysis on the key App performance metrics. Define new metrics and establish the whole process from data acquisition to data analysis/visualization
- Conduct data analysis and generate reports to provide valuable business and technical insights in App performance
- Conduct benchmarking of our product with competing products available in the market. Generate reports and analysis on the results
- Regularly review customer feedback and reviews to collect App performance issues reflected. Perform in-depth root cause analysis on the problem users reported.
- Closely working with the Engineering team to solve identified performance issues and responsible for before and after benchmarking
- Collaborate closely with cross functional teams to drive solution implementations of App performance products and projects
- Oversee effective communications with stakeholders about project delivery
- Take initiatives to implement process improvements and assist in the integration of complex business factors to meet long-term strategic planning objective
Requirements:
- Bachelor or Master Degree in Computer Science or equivalent with 1-3 years working experience in IT field
- An ability to articulate and clearly communicate complex business or technical information in a simple, logical and impactful manner
- Experience in eliciting high-level business requirements and creating detailed functional specs and other documentation
- Strong analytical skills, understands complex issues, able to identify the root cause, capable of critical thinking and data driven decision making
- Passionate about technology, understand its impact on business and society
- Strong ownership and team spirit. Comfortable with ambiguity and change, respond to evolving priorities quickly and systematically
