Job Description:

  • Lead and manage team members to continuously drive improvements to elevate sellers' performance on Shopee
  • Analyse, monitor, and report seller’s performance using operational metrics
  • Involve in seller features related projects and product feature updates and roll outs
  • Establish processes and identify appropriate indicators to monitor performance and progress
  • Proactively flag out non-performing sellers and put up an improvement plan for them
  • Identify and report current and potential issues faced by sellers
  • Visiting sellers in their offices/warehouses to understand their process flow
  • Create educational decks for features and best practices for sellers
  • Work with various teams (eg. Operations, Business Development, Marketing team) to implement solutions.
  • Prepare daily, weekly, and any other periodic reports


  • Strong communication skills in English (verbal and written)
  • Prior experience of up to 5 years in process improvement, projects
  • Prior experience in managing a team of 15-20 
  • Critical thinking and problem-solving skills
  • Strong analytical skills with strong business sense
  • Able to work under pressure with fast paced environments
  • Must be able to work with tight deadline and able to work with minimal guidance
  • Holds a Bachelor’s degree in any field

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