Job Description:
- Lead and manage team members to continuously drive improvements to elevate sellers' performance on Shopee
- Analyse, monitor, and report seller’s performance using operational metrics
- Involve in seller features related projects and product feature updates and roll outs
- Establish processes and identify appropriate indicators to monitor performance and progress
- Proactively flag out non-performing sellers and put up an improvement plan for them
- Identify and report current and potential issues faced by sellers
- Visiting sellers in their offices/warehouses to understand their process flow
- Create educational decks for features and best practices for sellers
- Work with various teams (eg. Operations, Business Development, Marketing team) to implement solutions.
- Prepare daily, weekly, and any other periodic reports
Requirements:
- Strong communication skills in English (verbal and written)
- Prior experience of up to 5 years in process improvement, projects
- Prior experience in managing a team of 15-20
- Critical thinking and problem-solving skills
- Strong analytical skills with strong business sense
- Able to work under pressure with fast paced environments
- Must be able to work with tight deadline and able to work with minimal guidance
- Holds a Bachelor’s degree in any field
