Job Description:

  • Managing tickets and escalation in a timely manner
  • Following Shopee’s guideline when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Inspect and manage cases and escalation by working closely with Shopee’s internal teams to resolve the issues and achieve best outcome for each cases

Qualification

  • Minimum 2 years of work experiences
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Willing to work under pressure
  • Strong verbal and written communication skills along with active listening
  • Ability to multi-task, prioritize workload, and detail-oriented
  • Ability to work independently and others
  • English language proficiency

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