Job Description:

  • Build and establish strong ongoing relations with customers within assigned portfolio.
  • Manage customers’ repayment obligations and motivate timely repayments through outbound collections & recovery calls.
  • Proactively achieve/ exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
  • Focal point for customer enquiries relating to repayment on overdue accounts and product offerings.
  • Ensure timely and accurate reporting in accordance to the set targets & KPIs.

Requirements:

  • At least 2 years of working experience in a collections background. Prior exposure to banking/fintech is a plus.
  • Possess at minimum a Diploma or equivalent.
  • Excellent in both written and verbal communication in English and Malay. Fluency in Mandarin is a plus.
  • Experience in eCommerce is a plus.

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