Job Description:

  • Lead and manage Return and Refund function that interface with various cross functional teams
  • Design initiatives using analytical and conceptual problem solving to improve the customer experience for Returns at Shopee
  • Identify functional/product gaps and initiate projects
  • Work with functional stakeholders to lead and drive projects that enable business improvement and transformation
  • Communicate strategies and objectives with relevant departments and colleagues
  • Implement any changes sensitively and with minimal disruption
  • Create a system to evaluate the success of any adjustments made within the organization and present any findings


  • 4-5 years total work experience with 2-3 years project management experience in top consulting firms or leading corporations
  • Master's degree in Business Administration (MBA) is an advantage
  • Excellent communication skills - able to communicate clearly and concisely
  • Knowledge of general business processes and organizational frameworks, such as goals, strategy, culture, and structure
  • Ability to develop strong relationships within the company and with third parties
  • Ability to demonstrate a high level of verbal and written English

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