- Lead a team consisting of 12 people or more with emphasis on performance review, provide suggestion/improvement, and handle complex cases.
- Perform overall skip tracing activities but not limited to: social media searching, digital tracing, etc to verify users' phone number.
- Liaise with trainer, quality, and collection to optimize team performance.
- Proactively seek alternative ways to increase contactability for SPL late users with various approach.
- Min. Bachelor's Degree from reputable university.
- Proven experience leading a skip tracer or late collection bucket team (Collection/Skip Tracer Team Lead) for minimum 1 year in financial service/banking industries.
- Strong problem solving-skills with creative approach.
- Good communication & coordinating skills
- Vast knowledge in collection process and policies related from official government/regulators.