Job Description:
- Analyze and maintain all operational and executional work Livestream team handles
- Participate in cross-functional meetings to review information received from other operational functions and partner with other departments to define action plans that resolve issues and drive continuous improvement
- Work with different teams and departments to get the necessary steps done in order to execute the projects or initiatives, including voucher request, artwork generation, livestream logistics, KOL-sellers matching, etc
- Set up process in working with different teams to reduce errors and able to keep the process running within timeline
- Monitor and improve the performance of the team in terms of productivity, process adherence, customer satisfaction, and schedule adherence
- Manage the team effectively and become a successful coordinator between the assigned team and internal/external customers
- Define and implement any corrective actions for the team needed to meet operational performance
- Ensure that all queries on customer service are answered in a timely manner
Requirements:
- Candidate must possess at least a Bachelor’s/College Degree in any field
- Candidate should have at least 3-5 years of experience as an Operations Manager/Assistant Manager
- Must have excellent communication skills both spoken and written
- Good working knowledge of MS Office
- Should display deep knowledge in the principles of operations management, coaching and counselling
