Job Description:

- Monitor and identify high risk transactions within the business portfolio.
Verify transactions with different mode of payments such as (Slip Credit cards, etc...);                                                                                                                                                                                                                        - Ensure confidentiality of all information collected during investigation;                                                                                                                            - Identify fraudulent transactions and cancel them from further processing;
- Interact with providers, sellers and customers to validate information and to confirm or cancel authorizations;
- Review, investigate and treat irregular transactions reported by end users;
- Initiate Refund reversal to the account of the customer;
- Brain storming with team leader to solve transaction related issue and improve Fraud Prevention process;
- Assisting team leader in other tasks assigned;

Requirements:

- Knowledge/ experience in e-commerce and marketplace fraud;
- Good at communication, negotiation and problem solving;
- Work independently and proactively take on new responsibilities where most needed. Good at data analysis skills and Microsoft Excel;
- Humble and willing to learn every day.

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