Job Summary:

Ensures all contact center agents are properly trained in both content knowledge and customer service skills and provide feedback on their performance. Trains departmental supervision in training and monitoring functions. 


  • Train new and current customer service staff in customer service functions
  • Coordinate and participate in needs-analysis activities to determine customer service skill and knowledge requirements
  • Work with CS manager to create individual training plans for all customer service staff and report their progress.
  • Recommend corrective actions for individual staff members and procedural improvements for all customer service staff
  • Incorporate monitoring, customer complaints and other feedback into refresher training
  • Coordinate and evaluate training conducted by support staff members to ensure consistency, accuracy and thoroughness
  • Determine appropriate and varied instructional methods to ensure understanding of materials by all types of adult learners
  • Assist in the development and application of performance tests to measure trainee progress and to evaluate training effectiveness.


  • Thai nationality only
  • Bachelor's degree and 2+ years of professional level training experience
  • Online Training background is a must
  • Minimum 2 years related sales or call center experience and 1 year experience in training, adult education, or leadership role
  • Highly motivated self-starter who can work with little or no supervision
  • Creativity and willingness to implement new approaches
  • Excellent organizational, planning, and time management skills
  • Efficient communication, interpersonal, and presentation skills
  • Proficiency in MS Office including Word, Excel, and PowerPoint
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and measurement of training effectiveness
  • Good command of written and spoken English

Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education