Job Description:
- Lead a team of operations assistants to manage their KPIs, ensure quality services, resolve systemic issues and help escalate for complicated cases to expedite resolution
- Work with respective teams to establish KPIs and develop dashboard to keep track of compliance of KPIs
- Be the point of escalation for business development operations assistants team members for complicated cases for fast resolution
- Regular catch up with respective operation and product teams to discuss and come up with systematic solution
Requirements:
- A Bachelor’s Degree from a reputable local or overseas university
- Experience in managing team, past experience in leading customer service or seller operations from e-commerce platform is a plus
- Good communication, coordination and problem solving skills
- Able to coordinate with several functions and lead changes
