Job Description:
  • Lead a team of operations assistants to manage their KPIs, ensure quality services, resolve systemic issues and help escalate for complicated cases to expedite resolution
  • Work with respective teams to establish KPIs and develop dashboard to keep track of compliance of KPIs
  • Be the point of escalation for business development operations assistants team members for complicated cases for fast resolution
  • Regular catch up with respective operation and product teams to discuss and come up with systematic solution

Requirements:

  • A Bachelor’s Degree from a reputable local or overseas university
  • Experience in managing team, past experience in leading customer service or seller operations from e-commerce platform is a plus
  • Good communication, coordination and problem solving skills
  • Able to coordinate with several functions and lead changes

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