• Gathering and analyzing data

    • Interview and observe process participants to gather information adequately to create detailed standard operation procedure.
    • Study documents and reports to familiar with department’s operation methods.
    • Eliciting information from process participants on how the processes actually work before documenting.
    • Identify and mapping all business process, any related activities for process improvement
  • Creating/maintaining SOP & workflow

    • Create process documentation/workflows, knowledge articles and training materials.
    • Visualize diagrams and workflow in the form of business process models
    • Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
    • Maintain records and files of work and revisions.
    • Edit, standardize, or make changes to material prepared by others.
    • Managing process change.
  • Monitoring

    • Liaise with process owner to monitor, measure and provide feedback on process performance.
  • Process Improvement

    • Facilitate process workflow modeling in order to collaborate on process improvements and clearly defined end-to-end use cases
  • Quality control/assurance

    • Quickly identify internal control deficiencies and draw the appropriate conclusions.
    • Managing process change


  • Thai nationality only.
  • Bachelor degree or higher in any related fields.
  • Minimum 5 years’ experience with Process Mapping and/or Business Process flows; experience working in E-Commerce business is a plus
  • Excellence in English communication skills.
  • Excellence in MS Excel, MS Word and PowerPoint.
  • Strong analytical skills with a demonstrated ability to extensively analyze processes and workflows
  • Excellent communication skills - able to communicate clearly and concisely
  • Ability to develop strong relationships with other departments.
  • Good resource management and high accountability.
  • Fast learner and able to work under pressure in fast paced environment.

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