Shopee Chat is one of the products that enables meaningful interaction and communication for different types of user engagements (user-user and buyer-seller). Here at Chat Product Management team, we bridge the business, operations and design teams together with developers to create scalable and innovative solutions, serving millions of users on Shopee everyday.


Job Description:

  • Lead the ideation, development, and launch of innovative Chat features
  • Actively engage local/regional business leaders to understand and prioritize business requirements
  • Design and develop a solution to ensure the fulfillment of the business needs, balancing execution speed and solution sustainability
  • Drive continuous improvements in terms of both processes and product development upon receiving feedback from internal and external users
  • Manage complex, cross-functional products and lead the delivery process of these products
  • Deliver high quality Product Requirements Document (PRD), documentations, and user manual



  • Bachelor Degree or above from a reputed university, major in Engineering, Business Analytics, Statistics, Mathematics or equivalent
  • Experience in product design and development. Both Junior and Senior positions are available
  • Prior experience in managing a Chat or Instant Messaging (IM) products is a plus
  • Ability to collaborate well in a team environment
  • Strong stakeholder management skills with customer-oriented and execution-focused mindset
  • Strong sense of ownership and responsibility over given tasks
  • Strong drive and passion in product development and enhancement in order to meet business goals
  • Distinctive problem-solving and analytical skills
  • Ability to innovate product strategy based on research, data and industry trends
  • Ability to use wire-frame or flowchart to illustrate design solutions in a logical and intuitive manner
  • Ability to communicate complex ideas effectively, both verbally and in writing
  • Demonstrate willingness and positive attitude to learn new tasks
  • Ability to adapt in a fast-paced and agile environment
  • Excellent organisational and planning skills


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