Job Description:
  • Support all requirements on operational needs and coordinations to multiple banking operational stakeholders
  • Manage operational BAU such as overall operations SLA tracking and monitoring
  • Manage exception handling for out of system process for operations
  • Manage internal and external controls for operation processes, escalate and resolve operational issues
  • Oversee business process improvements in operational system and procedures
  • Oversee operational project planning from feature design until completion
  • 5+ years of work experience in financial services firms or ideally in digital banking operations
  • Preferred candidates to have certification in Risk Management (Level 2 / Level 3)
  • Proficiency in written and verbal communication skill in English
  • Experience working with cross-functional teams
  • In-depth of knowledge and involvement to help design and execute solutions for challenging business situations
  • Outstanding problem solving skills, to break down issues, develop hypotheses and actionable actions from data and analysis
  • Able to help coach and guide new colleagues and introduce expert-based capabilities and knowledge within the team

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