Job Description:

  • Manage daily backlog operation for BPO and inter dept
  • Go into details of each backlog corners to identify root causes of backlog and have proper action plan to clear backlog with SLA alignment
  • Have plan to well monitoring backlog with the allow ratio
  • Forecast / analyze backlog’s performance to give improvement plans
  • Be coordinating with others team-follow SLA alignment, understand the working flow to have the effectively solution for backlog issue
  • Be responsible to initiate and conduct backlog daily, weekly and monthly performance
  • Assist Line Manager in other tasks assigned


  • Minimum 1 years’ experience in customer service / ecommerce
  • Have experience in business/data analysis
  • Excellence in problem solving & decision making skills.
  • Reporting skill / Analytical skill / Logical thinking
  • Ability to collaborate effectively and work as part of a team
  • Self-motivated with a “can-do” attitude.
  • Knowledge about Salesforce is preferable
  • English is must

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