Job Description:
- Create plan for all call center scheduling, including shifting schedule and any other meetings
- Calculating required agents on duty for operational division in each shift based on current and previous calls volume
- Monitoring incoming calls traffic and ensuring efficient distribution based on staff's availability
- Min. Diploma degree
- Strong in data analytics and has good Ms. Excel skills
- Good team player, has positive attitude and eagerness to learn
- Driven and motivated
- Previous relevant experience is a plus

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