• Design and conduct in Indonesia
    • Qualitative studies such as field observations, interviews, usability tests and customer feedback analysis for existing and future products
    • Quantitative studies such as surveys to evaluate impact of product changes
  • Study competitor platforms and market trends to identify opportunities
  • Coach junior team members
  • Explore and adapt new research practices to improve team’s effectiveness and speed
  • Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development) to drive improvements in customer experience


  • 4 – 6 years’ experience of user research experience in a product environment
  • Strong communication skills in English and Bahasa Indonesia
  • Familiarity with SQL or strong willingness to learn
  • Ability to analyze and synthesize data from both quantitative and qualitative sources
  • Critical thinking and problem-solving skills
  • Self-starter with strong sense of curiosity
  • Good team player with positive attitude and strong sense of integrity and responsibility

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