Job Description:

  • Responsible for collecting and negotiating past due payments 
  • Comply with over-all call quality standards
  • Provides exceptional service while being empathetic when evaluating customers' situations to provide relevant solutions
  • Works in a professional, customer-centric, and high-volume environment.
  • Making outbound calls to determine reason for delinquency.
  • Meet defined team goals and activity metrics
  • Responsible in reviewing the general accounts collection and determining the accounts that require escalation

Requirements:

  • Candidates must have at least 2 years of customer service experience.
  • Preferably with collections or sales background.
  • Candidates must at least complete 2 years in college.
  • Must have experience in using Salesforce or similar application/CRM. 
  • Excellent English communications skills.

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