Responsibilities 

  • Maintaining high level of professionalism with customers and working towards positive rapport with all customers
  • Providing written, verbal answering services via chat, telephone, e-mail to customers with complete and clear advice on logistics services
  • Taking action to solve problems from customers through coordination with relevant departments
  • Following up and notifying results of problem solving of cases to customers in a timely manner
  • Working with related departments to stay up to date on product and service knowledge and changes in policies

Qualifications:

  • Native fluency in Thai and fundamental business English (reading, writing, listening, speaking)
  • Bachelor’s Degree in a related field
  • A proactive, fast learner, team player with ability to work in dynamic environments
  • Have strong interpersonal & communication skills
  • Service-minded and positive attitude
  • Detail oriented, good analytical and problem-solving skills
  • Experience in Customer Service or Call Center is an advantage
  • Experience with e-Commerce is a plus
  • Able to work in Shift (6 days per week)

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