Responsibilities
- Maintaining high level of professionalism with customers and working towards positive rapport with all customers
- Providing written, verbal answering services via chat, telephone, e-mail to customers with complete and clear advice on logistics services
- Taking action to solve problems from customers through coordination with relevant departments
- Following up and notifying results of problem solving of cases to customers in a timely manner
- Working with related departments to stay up to date on product and service knowledge and changes in policies
Qualifications:
- Native fluency in Thai and fundamental business English (reading, writing, listening, speaking)
- Bachelor’s Degree in a related field
- A proactive, fast learner, team player with ability to work in dynamic environments
- Have strong interpersonal & communication skills
- Service-minded and positive attitude
- Detail oriented, good analytical and problem-solving skills
- Experience in Customer Service or Call Center is an advantage
- Experience with e-Commerce is a plus
- Able to work in Shift (6 days per week)
