Job Description:

  • Design, conduct and analyze.
  • Qualitative studies such as field observations, interviews, usability tests and customer feedback for existing and future products.
  • Quantitative studies such as surveys to evaluate impact of product changes and to understand user sentiments.
  • Study competitor platforms, market trends, consumer behavior to identify opportunities.
  • Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development) to drive improvements in customer experience.



  • Bachelor’s degree, preferably in Statistics, Psychology, Marketing, Economics, Computer Science or a related field.
  • At least 2 – 3 years of experience doing quantitative and/or qualitative, especially user research (e.g. interviews, usability tests, field observations, surveys).
  • Strong communication skills in English and Vietnamese (verbal and written).
  • Ability to analyze and synthesize data from both quantitative and qualitative sources.
  • Critical thinking and problem-solving skills.
  • Self-starter with a strong sense of curiosity.
  • Good team player with a positive attitude and a strong sense of integrity and responsibility.

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