At Shopee Search & Recommendation, we connect customers to what they may want at scale. As a pillar of e-commerce discovery experience, every day, our search & recommendation engines help tens of millions of people discover relevant and interesting things among billions of products and contents available on Shopee.
We’re a young, passionate, and interdisciplinary team coming from 10+ countries, committed to creating a convenient, delightful, and intelligent discovery experience for our users, such that they can find more of what they like with less time and effort.
We are looking for a product operation associate to join us. This is a fantastic opportunity to make significant impacts on Shopee's search & recommendation engine through both advanced technology and human expertise.
- Design and streamline end-to-end processes to evaluate the performance of search & recommendation
- Surface issues with search & recommendation by reviewing bad cases, analysing user behaviour data, and collecting product feedback
- Manage knowledge engineering projects to ensure prompt delivery of high quality data for our systems
- Work with the local product, regional operations team, and relevant stakeholders to evaluate, analyze, and improve the quality of search & recommendation
- Work with product managers to design long-term solutions to improve search & recommendation engine
- Bachelor’s degree required, graduating from a reputable educational institution is a plus.
- 1-2 years of experience, previous operational role, or working with cross-functional teams is a plus.
- Strong execution skills, attention to detail, ability to innovate and optimize business processes.
- Strong ownership, bias towards actions, get things done independently.
- Strong communication, especially in complex business/technical information verbally and in writing.
- Able to work under pressure with multiple parties involved.
- Analytical and quantitative reasoning with good critical thinking and data-based decision-making skills.
- Good command of Excel/Google Sheet. Basic knowledge of SQL.
- (Optional) Speak one of the languages besides English: Bahasa Indonesia, Chinese, Thai, Vietnamese, Portugese in order to communicate more efficiently with teams from various markets.