Job Description:

  • Responsible for day-to-day buyer and seller payments for inflow and outflow from the Shopee system (includes timeliness and accuracy)
  • Leads cross-functional checking for new features that might affect payments, and document processes
  • Investigate and clear queries in a timely manner, provide update and escalations of queries internally and externally, keeping stakeholders informed of any issues or difficulties
  • Proactively finds new developments on payment method that will improve customer experience
  • Identify exceptions to processes, and recommend improvements
  • Report periodically to management in a clear and concise manner


  • Bachelor's degree or higher in related field
  • At least 5 years work experience focused on Payments preferably in ecommerce, telecommunication, digital financial service or retail business
  • Excellent leadership and people management skills
  • Problem-solving oriented, positive and constructive attitude
  • Strong analytical acumen, comfortable gathering data from various sources, generating and evaluating insights
  • Excellent English communication skill
  • Experience in ecommerce payments systems is an advantage

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