- Providing Leadership to support Order Processing Team and performs management duties.
- Assisting in hiring new joiners, planning for manpower and training staff.
- Ensuring and evaluating team performance to reach the target and can be resolved within SLA.
- Communicate clear instructions to team members and listen to team members’ feedback.
- Managing the flow of day-to-day inbound payment and taking care of payment channels in operational terms (credit card, bank transfer, online payment, bill payment)
- Managing ad-hoc issues and regular issue which are related to inbound payment
- Ensuring and improving the process work flow of the team as well as establishing SOP
- Coordinate with various operations and support units and supporting payment related project.
- Bachelor or Master’s degree in Finance / Banking / Accounting
- At least 3 years working experience in managing teams
- Having experience in E-payment and E-commerce will be a plus
- Fluent in English both written and speaking
- Strong leadership skills and be able to work under pressure
- Ability to mentoring and coaching a team
- Logical thinking and structured thoughts