Responsibilities:

  • Lead and drive seller support unit of Shopee
  • Manage the development and implementation of operational strategies for related seller support service management
  • Manage, train and coach team member and monitor their performance 
  • Workforce and manpower planning to meet service commitment and business requirement.
  • Ensure that all subordinates are working effectively and follow all technical and company service processes
  • Ensure proper notification/ escalation of service activities are followed to ensure smooth operation
  • Ensure smooth running of daily processes to meet service level agreement

 

Qualifications:

  • Bachelor's Degree or higher in any related fields.
  • Thai nationality only
  • At least 4 years of working experiences in managing customer service team or related fields 
  • Good command of written and spoken English
  • Excellent communications and inter-personal skills
  • Good service mind with the ability to handle issues, complaint and inquiry
  • Strong leadership ability and demonstrated ability to develop
  • team

 

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