- Lead and drive seller support unit of Shopee
- Manage the development and implementation of operational strategies for related seller support service management
- Manage, train and coach team member and monitor their performance
- Workforce and manpower planning to meet service commitment and business requirement.
- Ensure that all subordinates are working effectively and follow all technical and company service processes
- Ensure proper notification/ escalation of service activities are followed to ensure smooth operation
- Ensure smooth running of daily processes to meet service level agreement
- Bachelor's Degree or higher in any related fields.
- Thai nationality only
- At least 4 years of working experiences in managing customer service team or related fields
- Good command of written and spoken English
- Excellent communications and inter-personal skills
- Good service mind with the ability to handle issues, complaint and inquiry
- Strong leadership ability and demonstrated ability to develop